Last Updated: DECEMBER 2025
Batten and Beam Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our website, contacting us, or entering into a contract with us, you agree to the terms of this policy.
1. Who We Are
Batten and Beam Ltd
Registered in England & Wales Company Number: __________________
Registered Office: ______________________
Data Controller Contact: Email: info@battenandbeam.co.uk
Phone: 07590 818986
2. What Personal Data We Collect
We may collect the following types of personal data:
a) Information You Provide to Us
- Full name
- Address and property details
- Email address
- Phone number
- Project information, images, drawings, survey data
- Payment details (processed securely via third-party providers)
- Any other information you voluntarily supply when contacting us
b) Information We Collect Automatically
- Website usage data (pages visited, time on site, interactions)
- IP address
- Browser type and device information
- Cookies (see Section 10)
c) Information from Third Parties
- Referrals from architects, contractors, or surveyors
- Public property information (e.g., from planning portals)
- Payment processors
3. How We Use Your Personal Data
We process your data for the following lawful purposes:
a) To Provide Our Services (Contractual Obligation)
- Responding to enquiries
- Preparing quotes and surveys
- Managing and delivering building and restoration projects
- Communicating during a project
- Processing payments
b) Legitimate Interests
- Improving our services and website
- Preventing fraud
- Keeping records for insurance and compliance
- Client follow-up and feedback requests
c) Legal Obligations
- Tax and accounting records
- Health & Safety reporting
- Contract documentation
d) Marketing (Only with Consent)
- Email updates
- Newsletters
- Service announcements
You may opt out at any time.
4. What We Will Never Do
We will never:
- Sell your data to third parties
- Share data unnecessarily
- Use your information for unrelated marketing
- Collect more data than is needed
5. Sharing Your Information
We may share data with trusted partners strictly for operational purposes, including:
- Subcontractors working on your property
- Architects, surveyors, and heritage consultants
- Payment processors
- IT and website service providers
- Insurers and legal advisers
- Waste carriers and supply chains
All third parties must comply with GDPR and protect your data.
6. How We Store & Protect Your Data
We use secure, encrypted systems and follow industry best practice to protect your personal information. Security Measures Include:
- Encrypted email and cloud storage
- Secure password management
- Restricted access to sensitive data
- Staff training on GDPR
- Regular data backups
7. Data Retention – How Long We Keep Your Information
We retain data only as long as necessary for business, legal, or insurance requirements. Typical retention periods:
- Project records: 6–10 years (insurance & warranties)
- Financial records: 7 years
- General enquiries: 1 year
- Marketing data: Until you withdraw consent
- When data is no longer required, it is securely deleted.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (“Right to be Forgotten”)
- Restrict processing of your data
- Object to certain types of processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: info@battenandbeam.co.uk
9. Your Right to Complain
If you are unhappy with how we handle your data, you can contact:
The Information Commissioner’s Office (ICO)
www.ico.org.uk
Tel: 0303 123 1113
We always appreciate the chance to resolve concerns before contacting the ICO.
10. Cookies & Website Tracking
Our website uses cookies to:
- Improve functionality
- Analyse website traffic
- Enhance user experience
- You can control or disable cookies via your browser settings.
- A full Cookie Policy can be provided if required.
11. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in law or company practices.
Updates will be posted on our website with the revised date.
12. Contact Us
For all data protection matters:
Email: info@battenandbeam.co.uk
Phone: 07590 818986
